Frequently Asked Questions
Clear answers about setup, integrations, support, and what to expect with Caterbyte.
How fast can we launch?
Once we have your basics (menu/pricing, service areas, policies, brand voice), we can usually go live quickly. You'll start capturing inquiries right away, then we refine responses over the first few weeks using real conversations.
Will Caterbyte work with my current tools?
Usually, yes. We can connect to common calendars, CRMs, forms, and email/SMS workflows. Tell us what you use and we'll recommend the cleanest integration path.
What if my menu or pricing isn't finalized yet?
No problem. We can launch with a starter menu, "starting at" pricing, or ranges—and update as you finalize details. The bot can also collect event info first and route to you for exact quoting.
Do you provide training and ongoing support?
Yes. You'll get onboarding plus help updating the system when your business changes (menus, seasonal promos, policies, new services). Support depth depends on your package, but edits are always straightforward to request.
What happens to leads that come in after hours?
The chat assistant handles questions 24/7 and collects the details you need (date, guest count, location, dietary needs, budget). You get a clean summary—plus optional alerts for high-intent inquiries.
Is customer data secure?
We take a privacy-first approach: collect only what's needed, limit access, and keep your data under your control. If you have specific requirements (retention, deletion requests, NDA), we align during setup.
Still Have Questions?
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